What is strategic relationship management?
Relationship management is a strategy in which an organisation maintains an ongoing level of engagement with its stakeholders.
how we can help with relationship management
Do you need to better manage expectations of what is achievable and when? We can help!
what is our approach?
Our approach is to engage, where possible, with all your business stakeholders and understand their current level of confidence in your business.
what is relationship management?
Relationship management is a strategy in which an organisation maintains an ongoing level of engagement with its stakeholders and at Nine Acres we understand the importance of having strong relationships with all stakeholders. In an environment of tight budgets, staff churn, high risk and what can sometimes feel as audit overload, keeping those strong relationships can be tough.
Sometimes poor decisions can lead to mis trust and the trust can take a long time to recover. In these circumstances communication is key. How we present data and communicate situations depends on the audience. Some stakeholders may require just high levels of information highlighting key statistics to feel assured and some stakeholders require the details before they are comfortable.
how we can help with relationship management
Have you recently had an audit against deliverables and not faired well? Has that been met by distrust by the client or customer? Are you communicating the good news stories not just the bad news stories? Are you communicating at the right level to the various stakeholders to instil the right level of confidence? Do you need to better manage expectations of what is achievable and when? Do you need to manage or communicate new ways of working?
We can provide help in these areas by:
✓ Developing Communication Strategies and Plans
✓ Facilitating Expectation Exchanges
✓ Reviewing reports to ensure the right messages are being communicated
✓ Provide bespoke workshops to identify requirements
✓ Dispute Resolution
what is our approach?
Our approach is to engage, where possible, with all your business stakeholders and understand their current level of confidence in your business. This is to get an understanding of what is going well and what areas can be improved on.
From that position we can determine where there may be potential breakdowns in communication or a lack of confidence of understanding in the message that is being communicated to them.
By setting realistic goals for change or improvements and ensuring expectations are constantly managed we hope to ensure ongoing confidence from all stakeholders that could weather any situation.
