What is performance management?
Performance Management is often used to describe how a business manages its employees.
how we can help with performance management
We can assist with performance management in various areas of your business.
What is our approach?
Our approach is to review the company as a whole including reviewing all the contracts and deliverables and extracting them into a monitoring tool.
how we can help with performance management
How well is your business performing against contractual requirements? How confident are you that all contract deliverables are being met? Do you have the required audit trails to evidence compliance? Do you have any audits coming? How well are your contractors performing? How well is your helpdesk performing? Are your processes and procedures making it easy for you to achieve your KPI’s?
We can provide help in these areas by:
✓ Carrying out internal pre audits
✓ Supporting with external audits
✓ Carryout helpdesk effectiveness reviews and propose tools and changes to processes if required
✓ Carryout subcontractor performance assessments
✓ Provide tools to ensure audit trails are robust
✓ Audit FM Service Delivery and associated Reporting
✓ Carryout MSA audits
✓ Risk assess any performance gaps and mitigate where possible
What is our approach?
Our approach is to review the company as a whole incl. reviewing all the contracts and deliverables and extracting them into a monitoring tool. Engaging with the teams, departments, clients and senior management we would then identify what good compliance against those deliverables looks like and how best it can be evidenced.
Nine Acres will then work towards aligning the processes, procedures, forms, competencies and audit trails to reflect the outcomes.
This ensures that the business can continue monitoring and making continuous improvement into the future.
